🔐 Privacy Policy

Effective Date: May 11, 2025
Last Updated: May 11, 2025

APPXCITY (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://appxcity.xyz, including any other media form, media channel, or mobile website related or connected thereto (collectively, the “Site”).

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect both personal and non-personal information from you in a variety of ways, including when you:

  • Register for an account

  • Place an order

  • Subscribe to our newsletter

  • Contact us via email or forms

  • Interact with our content or ads

A. Personal Information

Personal data you voluntarily provide may include:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment information (processed securely via third-party services)

  • Account login credentials (username and password)

B. Non-Personal Information

This includes data collected automatically, such as:

  • IP address

  • Browser type and version

  • Pages you visit on our website

  • Time spent on those pages

  • Referring website or URL

  • Device information and operating system

  • Cookies and usage data

2. How We Use Your Information

We may use the information we collect from you in the following ways:

  • To personalize your experience on our website

  • To process transactions quickly and accurately

  • To improve our website, products, and customer service

  • To send periodic emails or promotional offers (only with your permission)

  • To manage your account and order history

  • To detect and prevent fraudulent activities

  • To comply with legal and regulatory obligations

3. Legal Basis for Processing Personal Data

Under applicable data protection laws (including the EU’s General Data Protection Regulation – GDPR), we process your personal data based on one or more of the following legal grounds:

  • Your consent

  • The necessity of processing for the performance of a contract (e.g., fulfilling your order)

  • Compliance with a legal obligation

  • Our legitimate interests (e.g., improving services, preventing fraud)

4. Sharing and Disclosure of Your Information

We do not sell, rent, or trade your personal data to third parties. However, we may share your data with trusted third parties for specific purposes, such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping and delivery providers

  • Marketing platforms (if you opt in to marketing)

  • Website hosting and maintenance services

  • Legal authorities if required by law or in response to legal process

Each third-party partner is obligated to use your data only for the specific purpose we engage them for and to protect your data in accordance with applicable laws.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Legal, accounting, and reporting obligations

  • Order and purchase history

  • Customer service history

  • Consent management records

You may request the deletion of your data at any time, subject to certain legal obligations.

6. Security of Your Data

We implement robust security measures to safeguard your data, including:

  • SSL (Secure Socket Layer) encryption for data transmission

  • Encrypted password storage

  • Access restrictions to personal data

  • Regular malware and vulnerability scans

Please note: while we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of the data we hold about you

  • Correction: Request changes to inaccurate or incomplete data

  • Deletion: Request deletion of your personal data

  • Restriction: Request a temporary pause on data processing

  • Portability: Request your data in a structured, machine-readable format

  • Objection: Object to processing based on legitimate interests or for direct marketing

  • Withdraw Consent: If processing was based on your consent, you may withdraw it at any time

To exercise any of these rights, please contact us at: support@appxcity.xyz

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Recognize returning users

  • Personalize content and ads

  • Measure site traffic and performance

  • Understand visitor behavior

You can control the use of cookies through your browser settings. However, disabling cookies may affect site functionality.

9. Third-Party Websites and Services

Our site may contain links to third-party websites or services (e.g., music streaming platforms, social media). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing them with any information.

10. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal data from anyone under 13. If we become aware that we have collected such data, we will take steps to delete it immediately.

11. International Users

If you are accessing our website from outside Vietnam, please be aware that your data may be transferred to, stored, and processed in Vietnam or other countries. By using our services, you consent to this transfer.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes. When we do, we will revise the “Last Updated” date. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

📧 Email: support@appxcity.xyz
🌐 Website: https://appxcity.xyz