💵 Refund & Returns Policy

Effective Date: May 11, 2025
Last Updated: May 11, 2025

At APPXCITY, we strive to deliver the best music products and customer service experience. However, if for any reason you are not completely satisfied with your purchase, this Refund & Returns Policy outlines your rights and our procedures for returns, refunds, and exchanges.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unopened, and in the same condition that you received it.

  • Returns must be initiated within 7 days of delivery.

  • The item must be in its original packaging, including any tags, manuals, or accessories.

  • Digital products (e.g., downloadable music) are non-refundable unless proven defective or not delivered.

2. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Downloadable music files or digital albums

  • Gift cards or promotional codes

  • Limited edition or clearance sale items

  • Opened or used products (e.g., merchandise, CDs, vinyl) unless defective

  • Items returned after the return window (7 days from delivery)

3. Damaged or Defective Products

If your item arrives damaged or defective:

  • Contact us within 48 hours of receiving the item at support@appxcity.xyz

  • Include your order number and clear photos of the damaged/defective item

  • If verified, we will offer a replacement, exchange, or full refund at no additional cost to you

4. Refunds (If Applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original method of payment within 7–10 business days

  • A confirmation email will be sent once the refund is processed

Note: Shipping fees are non-refundable unless the return is due to our error (wrong or defective item).

5. Exchanges

We only replace items if they are defective, damaged, or you received the wrong product. If you need to exchange your item for the same one, email us at support@appxcity.xyz with your order details.

6. Return Shipping

  • Customers are responsible for the return shipping costs unless the return is due to our error.

  • We recommend using a trackable shipping service and purchasing shipping insurance.

  • We are not responsible for returns lost in transit.

Return items to:
APPXCITY Returns Department
[You may insert your physical address here or indicate “Contact for return address.”]

7. Digital Product Issues

For digital music products:

  • If your download fails or the file is corrupted, contact us immediately at support@appxcity.xyz

  • We will resend the product or issue a refund if we cannot resolve the issue

8. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account or credit card statement again

  2. Contact your bank or credit card company—it may take time before your refund is officially posted

  3. If you’ve done all of this and still have not received your refund, please contact us at support@appxcity.xyz

9. Contact Us

For any questions or to start a return process, reach out to our customer service team:

📧 Email: support@appxcity.xyz
🌐 Website: https://appxcity.xyz